Shipping, returns & refunds
Order to Delivery Process
1. Place Your Order
Customer selects products and adds them to the cart, then proceeds to checkout.
2. Order Confirmation
After payment, the customer receives an order confirmation email with order details.
3. Order Processing
The store team reviews the order, prepares the items, and packs them for shipment.
4. Shipping
The order is handed over to the courier service for
delivery.
5. Delivery
The customer receives the order at their
address.
6. Post-Delivery Support
If any issues arise, customer support is available to
assist.
Order to Delivery Process
Place Your Order
Customer selects products and adds them to the cart, then proceeds to checkout.Order Confirmation
After payment, the customer receives an order confirmation email with order details.Order Processing
The store team reviews the order, prepares the items, and packs them for shipment.Shipping
The order is handed over to the courier service for delivery.Delivery
The customer receives the order at their address.Post-Delivery Support
If any issues arise, customer support is available to assist.
Shipping, Returns & Refunds
Because peptides are sensitive research materials that can change once they leave our facility, all sales are generally final once an order has shipped. This helps protect quality and safety and aligns with industry standards for research-grade products.
However, if your order arrives with missing, incorrect, or damaged items, please contact us right away. Once verified, our customer support team will work with you to arrange a replacement or refund as appropriate.
Order cancellations: Please contact us before your order ships. Unfortunately, we cannot cancel orders once they have been dispatched.
